Contact
The channel that works is the support form: the request reaches someone who can answer, with a deadline on it.
Last updated: 12 agosto 2026
Write to us
The quickest way is to open a support ticket. You do not need an account for questions before buying - whether a part is available, whether it fits your vehicle, any doubt about a part: an email address to reply to is enough.
For questions about an order, a return or an invoice you need to sign in: the answer depends on your data, and without knowing who you are we could not give it anyway.
When we answer
Monday to Friday, from 08:00 to 18:00.
Every request gets a deadline for the first reply, counted in working hours: a request opened on Friday evening does not expire over the weekend, and on public holidays the clock stops.
Cannot find your vehicle?
It happens, above all with commercial vehicles and rare versions. In the selector on the home page there is Cannot find your vehicle? Ask us: attach a photo of the registration document and we will look for it.
The document really is needed, it is not a formality: it carries the type approval, which is the only detail that tells apart versions called the same way.
Company details
GIMEC S.R.L., which runs the platform under the CalosGroup brand.
- Registered office
- Via Madame de Stael 9, 80070 Bacoli (NA)
- VAT number
- IT10832391212
- REA
- NA-1135463
- Phone
- +39 081 3939 232
- amministrazione@calosgroup.com
- Certified email
- gimecsrl01@pec.it
Certified email is the formal channel - withdrawals, complaints, anything that has to leave a certain record. For everything else support is quicker, because it arrives already linked to your order.
Are you a supplier?
If you sell parts and want to offer us your price list, write through support choosing Other. We work with price lists in table form with manufacturer code and brand: those are the two details that let an offer be matched to the catalogue.