Terms and conditions

The site is run by GIMEC S.R.L., registered office at Via Madame de Stael 9, 80070 Bacoli (NA), VAT number IT10832391212, entered in the Companies Register under REA number NA-1135463, trading as CalosGroup.

Contacts: +39 081 3939 232, amministrazione@calosgroup.com, certified email (PEC) gimecsrl01@pec.it.

These contact details allow you to reach us quickly and to communicate with us effectively, pursuant to art. 49, paragraph 1, letter c) of D.Lgs. 206/2005 Cit. 2. Messages sent to the email address and to the certified email address indicated are stored on a durable medium with date and time.

The technical data of the parts and their fitment to vehicles come from the reference technical archives of the sector. They are accurate, but not infallible: on unusual models they may contain errors or be incomplete. Fitment data is therefore provided for guidance only: the consumer may purchase any type of part on our site, but GIMEC S.R.L. is not liable for incorrect purchases made without first verifying fitment, the product code remaining the only binding reference. GIMEC S.R.L. invites the consumer to have parts fitted by qualified personnel, and is therefore not liable for damage or returns caused by incorrect fitting.

Product images are for illustration only: the part you receive is the one identified by the code, which remains the reference.

To register you must be of age. Your credentials are personal and must be kept confidential. If you believe someone has used them without your consent, change your password immediately and write to us.

GIMEC S.R.L. reserves the right to suspend an account used for unlawful activity, to extract the contents of the catalogue in bulk, or registered with false details. The suspension is notified to the registered email address, stating the reason, and does not affect orders already paid for nor rights accrued on previous purchases.

The terms reserved for businesses apply only after the documents have been verified, and we will validate the registration via the email address provided at sign-up. Before approval the account can be used, but without any reserved terms.

You may consult, print and share the pages of this site for personal or professional use. You may not systematically extract the catalogue, the prices or the fitment data in order to rebuild them elsewhere, and copying fields and images is not permitted. Infringements will be reported to the competent authorities and every legal action and remedy is reserved in protection of our interests.

Temporary unavailability of the site for maintenance does not affect orders already confirmed and paid for, which remain valid and enforceable.

The order is taken in hand and processed only after payment has been received, according to the method chosen.

Unless otherwise agreed, we deliver without undue delay and at the latest within thirty days of the conclusion of the contract, as provided by art. 61, paragraph 1, of D.Lgs. 206/2005. If delivery falls outside the agreed times, the consumer may set us an additional period appropriate to the circumstances; once that period has expired without result, the consumer is entitled to terminate the contract. The consumer is not required to grant us the additional period if we have expressly refused to deliver, if the agreed period is to be regarded as essential, or if the consumer informed us before the conclusion of the contract that delivery by a specific date was essential: in those cases the contract may be terminated immediately. In the event of termination we refund without undue delay all sums paid under the contract. GIMEC S.R.L. is not liable for any direct or indirect loss caused by late delivery of the parts, including the cost of hiring another vehicle or of the vehicle being off the road.

To withdraw from the contract the consumer must open a ticket (Complaint), under “Account-Support”.

A returned part shipped without first opening a ticket and without the express authorisation of GIMEC S.R.L. will not be accepted.

A return is possible by opening a ticket (Complaint) within 14 days of delivery; the item must be intact, undamaged, unfitted, in its original packaging, undamaged and untampered with. Return shipping is at the consumer's expense. The order will be refunded using the same payment method chosen by the customer when ordering, or otherwise if expressly stated in the request (Complaint), but only and exclusively once the return has arrived at our warehouse and after its conformity, integrity and working order have been verified.

Should the item be tampered with, show signs of fitting, or have damaged or non-conforming packaging, GIMEC S.R.L. reserves the right not to refund the price of the part and to ship the item back to the customer, who must provide a return label.

If the item is damaged on delivery, the consumer is asked to document the damage with photographs through a ticket. Failure to send the photographs within 48 hours does not deprive the customer of the right of withdrawal or of the legal guarantee of conformity. It affects only our ability to claim against the carrier.

Opened oils, fluids and chemical products, fitted electronic parts and made-to-measure items cannot be returned. These exclusions are based on art. 59, paragraph 1, of D.Lgs. 206/2005 Cit. 4: sealed goods which are not suitable for return once opened, and goods made to measure or clearly personalised.

Refund within 5 working days after the return has been accepted, by the same method used for payment or as otherwise indicated.

Two years for private customers, one for businesses, on lack of conformity. For consumers, defects appearing within one year of delivery are presumed to have existed at that date, unless proven otherwise.

For disputes with consumers, territorial jurisdiction lies mandatorily with the court of the place of residence or domicile of the consumer, where located within the territory of the State, pursuant to art. 66-bis of D.Lgs. 206/2005 Cit. 5. For contracts concluded with buyers acting in the course of their business or profession, the court of Naples has exclusive jurisdiction.

Before going to court, the customer can always write to us through the support section of the account area. Many matters are settled amicably, and it is also the first step that alternative dispute resolution bodies require, since they may refuse to handle a dispute where the consumer has not tried to resolve it directly with GIMEC S.R.L. (art. 141-bis D.Lgs. 206/2005).

If a consumer resides in the European Union, the European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr, as provided by Regulation (EU) No 524/2013 and by art. 49, paragraph 1, letter u) of D.Lgs. 206/2005.

GIMEC S.R.L. has not currently joined any ADR body listed under artt. 141-bis et seq. of D.Lgs. 206/2005 Cit. 6; but fully available to resolve disputes in line with the latest guidance, any future membership will be indicated on this page.