Returns, withdrawal and guarantee

Every return starts with a ticket. A parcel shipped without a ticket is not accepted.

Just fill in the return form.

Bought without registering? The order number and the email address you used are enough.

The ticket is the fastest way and the one we recommend, because it lets us open the case straight away. It is not the only method. You may also exercise your right of withdrawal using the form set out in Annex I, Part B, of D.Lgs. 206/2005 — which you can download at the bottom of this page — or by any other explicit statement of your decision to withdraw, sent to amministrazione@calosgroup.com or to the certified email address gimecsrl01@pec.it. In all these cases the withdrawal is valid and effective, and we confirm receipt on a durable medium and keep the ticket on file.

The fourteen-day period runs from the day on which the consumer, or a third party indicated by the consumer as responsible for collection, acquires physical possession of the goods. Where an order contains several goods delivered separately, the 14-day period runs from the delivery date of each individual item.

A ticket must be opened without undue delay and in any case within fourteen days of the date of receipt if the item differs from the order placed.

Once the ticket has been taken in hand and assessed, GIMEC S.R.L. will arrange collection and reimbursement of the costs in any European country, (only where a wrong item was sent) after the decision to withdraw from the contract has been communicated; The deadline is met if the goods are sent back to GIMEC S.R.L. before the expiry of the 14 days from the sending of the ticket (art. 57, paragraph 1, D.Lgs. 206/2005) Cit. 7.

Where the item differs from the order, collection will be carried out at the seller's expense. Once the date and place of collection have been agreed, the carrier will collect at the address indicated. Where collection fails because the consumer or another person indicated by the consumer is absent, the costs of return will be borne by the consumer, and the refund cannot be made until the return procedure has been completed.

In this case it is not a withdrawal but a lack of conformity: we apply no deduction, not even to buyers with a VAT number, and the refund is full, including the original shipping costs.

After 14 days, or if the item is no longer intact, return shipping is at the consumer's expense. Beyond the 14 days allowed for opening the ticket, the return will be assessed by GIMEC S.R.L., which may accept it or not.

• Opened oils, fluids and chemical products. Exclusion based on art. 59, paragraph 1, letter e), of D.Lgs. 206/2005: sealed goods which are not suitable for return for reasons of hygiene or health protection and which were opened after delivery.
• Fitted electronic parts. Exclusion based on art. 59, paragraph 1, letter c), of D.Lgs. 206/2005: these are sealed components whose installation entails opening the packaging and irreversibly altering the functional integrity of the part, which prevents it from being put back on the market. An electronic part that has not been fitted and is still sealed can be returned normally within the 14 days.
• Made-to-measure items. Exclusion based on art. 59, paragraph 1, of D.Lgs. 206/2005 Cit. 4: goods made to measure or clearly personalised. If an item falls into this category, we flag it on the product page before purchase and not afterwards.

The same rules as for private consumers (B2C) apply.

The legal guarantee covers lack of conformity: two years for private customers, one for businesses.

The guarantee does not cover normal wear, damage from fitting that does not comply with the manufacturer's specifications, or damage resulting from improper use of the part.

Returns warehouse at: Via Bellavista 55, Monte di Procida 80070 (NA), Italia.

The withdrawal form should be completed and sent only if you wish to withdraw from the contract.

Download the form or fill it in here.